Call center management non monetary incentive method

力 彑
Ji force
-❶-
– –
呼叫中心非金钱激励方法
Non monetary incentive method for call center
夂 小
Shanghai small
激励机制现已成为诸多公司所关注重点,为了充分调动员工的积极性、创造性,现代企业都在寻找及建立真正合适自己企业特色、时代趋势特点和员工需求的开放的激励体系,具有活泼年轻一族员工的亿伦信息科技也在不断总结。根据不同员工不同层次的需求,分别采取物质激励和精神激励以及榜样激励、目标激励、授权激励、宽容激励、沟通激励、竞争激励等人性化、多远化得激励机制。
The incentive mechanism has become the focus of many companies, in order to fully mobilize the enthusiasm and creativity of the staff, modern enterprises are looking for the real right and the establishment of the characteristics of their business, the trend of the times characteristics and needs of employees incentive system of the opening with a lively young employee Yilun information technology has been summarized. According to the different needs of staff at different levels, respectively take the material and spiritual incentive and example motivation, goal motivation, work motivation, motivation, communication motivation, tolerance of competition, how far have such incentive mechanism.
精神激励即内在激励,是指精神方面的无形激励,包括向员工授权、对他们的工作绩效的认可、公平、公开的晋升制度,实行灵活多样的弹性工作时间制度以及制定适合每个人特点的工作范畴等等。精神激励是一项深入细致、复杂多变、应用广泛,影响深远的工作,它是管理者用思想教育方式倡导企业精神,是调动员工积极性,主动性和创造性的有效方式。
The intrinsic spiritual incentive incentive, incentive refers to intangible spiritual aspects, including empowering employees on their job performance, recognition, open and fair promotion system, flexible working time system and flexible work category for everyone characteristics etc.. The spirit of encouragement is an intensive, complex and widely used, far-reaching, it is advocating the spirit of enterprise management by way of ideological education, is the effective way to mobilize the enthusiasm of the staff, initiative and creativity.

辽宁省命名首批全省少数民族文化产业项目基地

1、精神激励

1, spiritual motivation
要求领导者多关心群众生活,关心群众的精神生活和心理情况,提高员工的情绪控制力和心理调节力,努力营造一种相互信任、相互关心、相互体谅相互支持的团结融洽的氛围。
The leader pay more attention to people’s life, spiritual life and mental care for the people, improve the regulation of force staff emotional control and psychological, and strive to create a mutual trust, mutual care, mutual understanding and mutual support in unity and harmonious atmosphere.
2、领导者激发
2, the leader of the excitation
网络安全宣传视频移动支付安全
有关研究表明,一个人在报酬引诱及社会压力下工作,其能力仅能发挥60%,其余的40%有赖于领导者去激发。
Studies have shown that a person’s ability to work under reward and social pressure is only 60%, and the remaining 40% depends on the leader.
3、榜样激励
3, model incentives
人们常说,榜样的力量是无穷的。绝大多数员工都是力求上进而不甘落后的。领导者的一言一行都将成为员工榜样,有了好的榜样,员工就有努力的方向和赶超的目标。
It is often said that the power of example is infinite. The vast majority of employees are striving for progress rather than backward. The leader will become employees of every word and action model, a good example, employees are the direction and the goal of catching up.
4、奖惩激励
4, reward and punishment incentives
奖励是对员工某种行为的肯定与表扬,以使员工获得新的物质和心理上的满足。惩罚是对员工某种不良行为的否定和批评,以使员工从失败和错误中吸取教训,以克服不良行为。奖励和惩罚得当,有利于激发员工的积极性和创造性,所以有人把屁屁或惩罚看做是一种负强化的激励。
The reward is the affirmation and praise of the employee’s behavior, so that the staff can get new material and psychological satisfaction. Punishment is the negation and criticism of some kind of bad behavior, so that the staff can learn from the mistakes and failures in order to overcome the bad behavior. Reward and punishment properly, to arouse the enthusiasm and creativity of employees, so the fart or punishment as a negative reinforcement incentive.
5、目标激励
5, target motivation
激发员工不断前进的欲望,人得行为都是有动机引起的,并且都是指向一定的目标的。这种动机是行为的一种诱因,是行动的内驱力,对人的活着骑着强烈的激励作用。管理者通过设置适当的目标,可以有效诱发、导向和激励员工的行为,调动员工积极性。
Stimulate the desire to move forward, people have to be motivated by the behavior, and are pointing to a certain target. This kind of motive is one kind of inducement of the behavior, is the internal driving force of the action, and has a strong stimulating effect on the human being. By setting appropriate goals, managers can effectively induce, guide and motivate employees to mobilize the enthusiasm of employees.
6、授权激励
6, authorized incentive

快递业“隐形面单”问世 为顾客信息安全上“安全锁”

重任在肩的人更有积极性,有效授权时一项重要的管理技巧。不管多能干的领导,也不可能把工作全部承揽过来,这样做智能使管理效率降低,下属成长过慢。通过授权,管理者可以提升自己及下属的工作能力,更可以极大地激发起下属的积极性和主人翁意识。
网络钓鱼仿冒对象日趋分散,钓鱼网站制作的低成本和钓鱼产业链的成熟,造成了钓鱼网站的分散化和热点轮动的特点,让钓鱼网站的处理难以集中化,给反钓鱼工作增加新难度。
People who are on the shoulders are more motivated and an important management skill when they are effective. No matter how competent leadership, it is impossible to work all over the contract, so that the management of intelligence to reduce efficiency, subordinates grow too slow. Through the authorization, managers can improve their ability to work and subordinates, but also can greatly stimulate the initiative and awareness of subordinates.
7、宽容激励
7, tolerance incentives
胸怀宽广会让人甘心效力,宽容是一种管理艺术,也是吉利员工的一种有效方式。管理这的宽容品质不仅能使员工感到亲切、温暖和友好,获得安全感,更能化为启动员工积极性的钥匙,激励员工自省、自律、自强让他们在感动中甘心情愿地为企业效力。
Broad minded people will be willing to effect, tolerance is a kind of management art, but also an effective way for Geely employees. The management of tolerance quality can not only make the employees feel warm, warm and friendly, and have a sense of security, better to start the enthusiasm of the staff of the key employee self-examination, self-discipline, self-reliance in the move to make them willingly and gladly serve the enterprise.
8、沟通激励
8, communication and motivation
下属的干劲是:“谈”出来的,管理者与下属保持良好的关系,对于调动下属的热情,激励他们为企业积极工作有着特别的作用。而建立这种良好的上下级关系的前提,也是最终要的一点,就是有效的沟通。可以说,沟通之于管理者,就像水之于游鱼,大气之于飞鸟。
Subordinates are motivated to talk out, managers and subordinates to maintain a good relationship, to mobilize the enthusiasm of subordinates, motivate them to work for the enterprise has a special role. The premise of the establishment of such a good relationship between the upper and lower levels, but also the final point is that effective communication. It can be said that the communication in management, as water is to fish, the atmosphere of the birds.
9、竞争激励

9, competitive incentives
增强组织活力的无形按钮。人都有争强好胜的心理。在企业内部建立良性的竞争机制,是一种积极的、健康的、向上的引导和激励。管理者摆一个擂台,让下属分别上台较量,能充分调动员工的积极性、主动性、创造性和争先创优意识,全面地提高团队活力。
Invisible buttons to enhance organizational vitality. People are competitive psychological. It is a positive, healthy, upward guidance and incentive to establish a healthy competition mechanism. Managers put a ring, let subordinates respectively to contest, to fully mobilize the enthusiasm, initiative and creativity of employees and striving for excellence consciousness, improve team vitality.
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